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The Six Sigma
approach to quality requires a solid
understanding of core business processes and key
customers; an intimate knowledge of customer
requirements and expectations; a data driven
measurement system to assess current
performance; a consistent methodology to
identify and solve problems; and a reliable
system to monitor ongoing performance and
standardize processes.
The Six Sigma
process improvement component involves:
Defining
the situation: Better understanding your key customers, identifying your
core processes and issues, mapping current
processes, and developing an improvement
plan.
Determining
measurements: Identifying
what things need to be measured and how to
measure them.
Analyzing
data: Learning
different ways of analyzing data and finding out
how to get at the root cause of problems.
Improving
the situation:
Applying a variety of tools and techniques to identify
and implement solutions.
Controlling the outcome: Ensuring
the embedded improvements achieve targeted
performance levels.
Our
consulting and educational services provide
complete guidance and support from
organizational readiness assessment to quality
system implementation and evaluation.
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